GPOF proudly introduces our comprehensive and integrated after-sale service. Our customer service frontline department and technical team pledge to live up to promise and passion, thus we are always fast to respond and provide sound solutions allowing our customers peace of mind.
12-month warranty for all LED system and lighting parts (mainly driver, transformers and LED lamps, etc.) provided the end user follows the written instructions sent with showcase. Warranty date starts upon shipment or completion of fixture if kept in China warehouse.
6-month warranty for all hardware (hinges and locks, etc.) provided defects are not caused by human errors.
In regard to the lighting or electrical parts under warranty and if the instructions have been followed, the replacement costs will be GPOF’s responsibility.
In regard to fixture parts under warranty, the replacement pieces will be sent by GPOF free of charge.
In regard to any costs and freight charges past the warranty for replacement parts, GPOF is not responsible for any free replacement and the replacement charges will be billed.
GPOF showcases are sold on an Ex-Factory or FOB Hong Kong/Shenzhen basis and customers are welcomed to inspect showcases prior to shipment. If any damages occur during shipment, GPOF is not responsible and any damage reports should be directed to the freight forwarder, and the shipping company.
End user should contact their designated contact and relay the problems to a GPOF account executive for assistance. User should provide information such as style#, serial# of the fixture and describe the nature of the problems to GPOF. A reply from GPOF customer service representative will respond to any enquiries normally within 48 hours except the period of Chinese New Year.
Sample for reference
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